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Ah ok. Mine is just a request for the upgrade although the advice line told me to contact the Durham office rather than the Peterborough one where the passport is held?
Doesn’t strike me with much hope
I have just done the same today.
Can I ask where they asked you to send your evidence to?
I was advised to email Durham upgrades although the email I received said Liverpool?
Apparently it was a glitch on the system and all email upgrades go through Durham?
Hi all. Just a quick thank you for all the information.
Just had an odd experience that may help or not help.
We fly in 2 weeks and we need our daughters passport that we applied for just over 7 weeks ago.
I called to go through the upgrade system this morning and I spoke to the lady who told me the procedure. The worrying thing is that the passport is in Peterborough, the email we got from the upgrades team was from Liverpool but the lady on the phone was adamant that all upgrades requests go through Durham!
Anyway, fingers crossed we get the call but this has been a stressful few weeks.
