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For anyone else in the uk unable to get their passports and missing flights due to the total log-jam and poor customer service in the Passport Office
I’m sympathetic to the people who do have processing delays, but I don’t think the situation is really all that bad.
The stats on this site show the average time from application to receipt to be 24-31 days, which is well within the advertised 10 week window.
What I am finding really unfair for everyone affected is that some applications that are sent in after are getting processed first. There really should be a date order system
It probably depends. Different types of applications probably go into different queues.
I think it should be more obvious where in the queue you are, and what your expected time is, and certainly the times to acknowledge receipt of documents is shocking – but I think it’s common sense that some applications would go faster than others.
In case it’s helpful for anyone; for an adult renewal:
Application submitted/received: 11 March 2022
Old passport posted: 14 March 2022
Old passport delivered: 15 March 2022
Passport acknowledged received: 16 March 2022
Application approved: 21 March 2022
Passport printed: 23 March 2022
TNT tracking available: 28 March 2022
Delivered: 29 March 2022
