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So I spoke to another lady who was really lovely in the progress team and she has sent off for another upgrade request, this time I got an email automatically completely differnt from what I have had when emailing myself, plus when I applied on the 1st of May on the phone I never had an automatic response so I’m now wondering if it never went through 🤷♀️ I got an email from noreply@postroom.com this time, the email asked me to send evidence within the next 48hours with applications name in the subject header, I have done this now so preying they pick it up 🙏🏻 I’m also on hold now to speak to someone else who she said might be able to help, by far the most helpful and kindest person I’ve spoken to out of my many calls, will update if I hear anything 🤞 I’m so scared of missing the call I haven’t even been going shopping incase I loose signal and miss it 🙈 can’t wait for this stress to be over 😩
I won’t get time before Friday to go 😩 it says they are open till 3pm on Saturday so just holding out hope on that, I’m on hold to the progress team now she said she is going to apply for an upgrade for me but put me back on hold and have been waiting over 10 mins and she’s not come back, she said the upgrade is not a garenteed service 🙄 I’m going to try see if I can get the day off tomorrow and go there 🤞 my daughters application isn’t an online one it’s a post office application so I’m worried that will mean only Durham can do it too. The stress is really taking it’s toll on me now 😔
@laura22222 was your application being delt with Durham or is that your local one? My daughters is Durham but I’m 5.5 hours away so 10 hour round trip 🤦♀️ I’m thinking of driving to Peterborough on Friday which is only 2 hours from me and seeing if they can help as I leave early hours Sunday morning and really panicking now 😩
@Jonesy_78 I leave early hours Sunday morning and mine is with Durham too, I haven’t heard a word either 🤦♀️ I’m holding out till tomorrow then will be calling them to find out what’s happening, they have said 48-72hours before leaving they will call so from tomorrow it’s 72hours 🤞 I will post if I do get a call, good luck
Hi that’s great news that people have received there upgrade calls, has anyone had a successful upgrade with Durham yet? I leave on the 15th and preying I get a call soon 🤞
@homersimo1 was yours being processed at Liverpool?
The upgrade can be applied for 14 days before travel, so you would be allowed to from the 10th of May, hopefully by then they will have yours on the system 🤞 looks like they call back 48 hours before travel so I wouldn’t worry if you can upgrade until the week before as it doesn’t seem to make a difference how early you apply for upgrade it just goes on date of travel.
When you speak on the phone to them they can tell you where it’s at and also give you the details for the upgrade, as far as I’m aware they have to apply for the upgrade on there end aswell but don’t no how true that is as every time I speak to someone from hmpo they say something differnt 🙄 try this number 01633 285419
@mayashan is your application being processed at the London office? I’m due to go away on the 15th and my daughters is being processed in Durham which is the other end of the country for me, just wanted to see whether it’s worth me going into the London office to chase it up as heard nothing from the upgrade department yet 😩
@mayashan is your application being processed at the London office? I’m due to go away on the 15th and my daughters is being processed in Durham which is the other end of the country for me, just wanted to see whether it’s worth me going into the London office to chase it up as heard nothing from the upgrade department yet 😩
Good luck hopefully you can get yours back quick 🤞 online application seems to be 10 times faster than paper 🙌 I highly regret doing paper application 🤦♀️
I’m not sure what station I would need to use 🤯 I’m absolutely useless when it comes to getting on trains in London 😂 I’m a lot more comfortable driving, plus I’m 28 weeks pregnant so don’t fancy squeezing onto busy trains 🙈
