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It’s crazy how they can expect people to wait until that close to going away! It’s like there’s no system atall, everyone says something different, the order of who’s passports gets done seems to be in a random order. Been on hold over an hour so far just prey they answer soon and can put my mind at rest. I’m really worried where I haven’t had an automatic email back that they haven’t received my daughters upgrade request 😩 has anyone had a successful upgrade without having an automatic reply when they first applied for an upgrade??
It really is so stressful 😩 wish I new about the 10 week wait I would of definitely done the fast track option. Was that the email address you sent yours too aswell? I’m thinking I should maybe send it again from my other email and see if I get an automated response that way 🤔 I’m going to ask the people on the phone line and see what they say 🤞 it’s pot luck who answers the phone, some of them are really helpful others seem like they don’t no what there doing 🙄
What email did you use to upgrade? I sent my daughters off to DurhamUpgradeTeam@hmpo.gov.uk I’m stressing they haven’t got it as I haven’t had any response from them 😩 I’m on hold now to them but can see it taking a long time to answer 🤦♀️
@danielb12345 when did you apply for your upgrade? I travel on the 15/05/22 and applied on Sunday and haven’t had any reply back from Durham confirming they have received my upgrade request 🤦♀️
I was told by the lady I spoke to when I applied for my daughters upgrade that they will call off a withheld number 🤦♀️ Have you tried resending your email again? It seems to be pot luck when they answer, but don’t loose hope some people have been getting a call the day before they go away to collect there passport. Keep chasing them through the main number and try emailing again. You would definitely be eligible if you are going away so soon and it’s for a renewal. Good luck 🤞
@homersimo1 did you apply for an upgrade first before you emailed them or did you just email them without going for an upgrade? I’m desperate to get something more from the passport office then it’s waiting for an examiner 🤦♀️ It’s not changed in over a month now. I will give anything a try at this rate 🙌
@restlesskid which passport office was your application with? My daughters is Durham but by the looks of the comments on here they are very slow 😩 it was sent to Belfast originally then transferred to Durham
Does anyone have a direct number for the processing team? I waited over an hour to speak to someone, she tried to put me through to the processing team but it cut me off 😩 I’ve been using 01633 285419 to get through. I can start my daughters upgrade from today and I’m so worried now I won’t get through to anyone 🤦♀️
it’s absolutely ridiculous, it’s like they all just make up what there doing, I’ve had some people I’ve spoken to who have been completely useless and others who couldn’t be more helpful. Hopefully you can get through to someone who knows what there doing and has some compassion! There seems to be no order in how they are processing peoples applications either 🙄 good luck 🤞
Just been looking online and can’t see anything about not being able to upgrade on a first time passport. Give them a call and see if they can give you the details of the upgrade team. Good luck 🤞
I’m not too sure if it’s the same as fast track, i no they have the new option to upgrade within 2 weeks of travel, I’ll have a read up and see if it’s differnt with first passport and get back to you
I really regret sending it off with paper application 🤦♀️ I tried to do the post office online check and send but my post office couldn’t do it so advised me to do a paper form instead as it was “only taking 3 weeks” as they said 🙄 wish I had read online first and don’t the online application. Everyone I no have had there’s back already, I’m just preying this new upgrade system will work, would love to hear from someone who has had an upgrade with Durham to give me some hope
Good luck with your sons hopefully you can be one of the quick ones 🤞 Never been so stressed with it all, I sent it off on the 23rd of March it was received In Belfast on the 1st then sent to Durham on the 4th but apparently it’s still waiting to be looked at, I’m preying the 2 week upgrade will work 🤞 I will drive to Durham if I have to to collect it but as I’m in Essex I wouldn’t want to drive that far unless needs be.
