I’m in similar situation – child renewal, sent to Durham, old passport sent same day registered post & signed for next day;
Documents received 1:17pm on 28 September 2021
Application received 7:41pm on 20 September 2021
Application submitted 5:11pm on 20 September 2021
I read that other people have been able to speak to humans but I’ve phoned again and again only to get either the “too busy to take your call”, or waiting then just dropped out at 23mins, or yesterday added to a call-back request. Needless to say I’ve had no response from any communication I’ve tried.
Does anyone know if I made a fasttrack appt I could get my passport processed – but other threads alude to needing to cancel current application. Can I just say passport is lost in Durham??