[AMSGxx]

0300 105 0850 – this number outs you straight through to the progress team

[AMSGxx]

So we got our birth certificates and drive to Durham from Liverpool and handed it over. They told us not to worry as the teams are calling around 48 hours before travel to either send next day or collect – so I now have faith. Worth the 6 hour drive.

[AMSGxx]

Hi, another issue that we’ve had this morning, got sn email saying that they won’t accept the birth certificates as they’re copies however they are replacement ones from the registry office.

Has anyone ever had thsi?

[AMSGxx]

Thanks so much!
That’s exactly what I’ve put in the email so hoping they back soon – 12 days to go 😩
Yeah I’ve been super nice on the phone to try and get me further and tbh they’ve actually been good it’s just the lack of communication form the upgrade team.
Ours is also in Durham so praying they call us back.

[AMSGxx]

What was the format that you put the email in? Made up you got your passport

[AMSGxx]

@amber9514 what was the format of the email you send?

[AMSGxx]

Hi, we are waiting for the Durham upgrade team to call us back to upgrade we fly on the 23rd. Has anyone had them actually call back? Also has anyone had the cost confirmed for the upgrade?

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