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This whole upgrade thing is a farce. It can’t be tracked. It isn’t guaranteed. You can’t speak to anyone. The timescales are a joke. I have no faith Peterborough will resolve this in time for our flight on Friday
Does everyone get an automated response email when they submit an upgrade request?
I got one when I submitted it to Glasgow before being told it had to go to Peterborough. But I have never received one from Peterborough
Thanks mate. My son’s passport is at Peterborough. I haven’t heard a thing in a week since I sent the request.
@AimlessWanderer glad you got sorted. We never received an automated response from the Peterborough upgrade team. Can you confirm the address we used. We are meant to fly a week today and applied on the 13th march. Passport office treat people like shit
@Blackhall96 – thanks. I have no faith they will and as I said we have to pull the trigger so to speak sometime on Tuesday. Its amazing how with a few quid chucked there way they are upgrading and getting people their passports. Absolute con
CJames1702 – don’t hold your breath. They are not contacting anyone in the original two working days. They are working through Upgrades in travel date order and mostly contacting people two or three days before the travel date.
Blackhall96 – surprised you got “put through” to the upgrade team as I have been told for the last week since I applied for the Upgrade that that is impossible and cannot be done. They most likely tried to put you through to the Progress Team. I hope you get it sorted though. We travel next Friday and no further forward. We have until Tuesday to decide whether to move the holiday (at huge cost) or wait it out and risk paying for a brand new holiday.
The Upgrade is a joke. We applied for my son’s first passport on the 13th March and its been in processing for a very long time.
However, we go on holiday a week on Friday (13th May) and so sent in a request for Upgrade. We were told to send it to our local passport office (Glasgow) as that is 40 mins from where we live. Roll on to this morning and I call up to find out why I haven’t been contact only to find that yesterday the Glasgow Office sent it to Peterborough as it has to be done through the original office in charge of the application.
No doubt this puts me back to square one in terms of waiting.
So a few points to summarise from me:
– the “Advice Line” is useless ad is manned by Robots unable to do anything under the constraints of their training/role
– Most of the Advice Line advisors don’t even have access to the system which gives them the notes on the file, you need to try and get hold of the Progress team or similar
– make sure you don’t listen to the “Advice Line” and send any Upgrade Request to the office your passport is already being dealt with
– there is no way to track the progress of an upgrade. No person I have spoken to on any number can contact them and therefore cannot tell you anything
– don’t ever expect a call back on anything from anyone in the passport office. I have been waiting for weeks for call backsHas anyone gone to their local passport office to chase up what is going on?
The upgrade is a shambles. No response from glasgow for me. Advice line may as well not employ the robots they do as they can’t do anything useful. Most useful thing they are allowed to do on a day is go home. Seriously considering travelling to glasgow tomorrow
