[bd1981]

Hi – we flew on the Saturday and recieved the Monday before, so 5 days, although others on here have had 2 days before…have faith, the system works.

[bd1981]

Just as a way of tying up loose ends, here is my final snapshot of progress…

Submitted 21/4
Ask to confirm identity 21/4
Email to Identity recipient 21/4
Identity details recieved 26/4
Application recieved 26/4
Documents received 26/5
Application approved 4/8
Passport printed 4/8
Passport recieved via DHL with no contact from courier 8/4

Very relieved and thankful to this forum and happy to pay forward any advice (I was given some reassurance and know how awful this feels)

Kind regards

BD

[bd1981]

Hello

My advice would be that if you have emailed your supporting evidence to the email address above and are over 10 weeks since application and 2 weeks to travel they will step in and help.

It feels like an eternity and that you are relying on the system but it does work. I received my daughter’s passport on Friday last week’s and my Son’s today. We are due to fly on Saturday and recieved confirmation that they were printed Thursday and Friday last week.

Track the progress on the online app and check your junk email from a receipt from the escalation team as this will confirm they have received your email.

As long as you are over 10 weeks since application and under 2 weeks to travel time then they will work it for you…they are strict about the under two weeks however and they won’t fast track unless both of these thresholds have been met.

Trust in the system even though you may not hear anything and the generic passport enquiry line can do nothing at the stage of escalated applications so don’t waste your time.

Best of luck and it will be fine!

[bd1981]

So as a way of update…

Son and daughters passports now have been printed and awaiting dispatch with courier so all being well should get the passports in time for next Saturday’s flights.

The expedited service has kicked in and worked for me but in my opinion this should have been processed far quicker than my 21st April starting application warranted. It has caused so much stress and out a 7.5k dream holiday in jeopardy…

Will update when passports arrive but Hally to help others where I can with my process…

Good luck and thanks to this forum as it’s been my sanctuary.

[bd1981]

Just to continue my story and to give myself and others hope that there is a system that works

My daughter’s passport has been approved today 3/8/2022 and is now awaiting printing

Still waiting for my son’s to come through but we have more reason to feel positive today.

Last night I sent another email to the expedited team and included more evidence of travel within two weeks and also added a other two phone numbers. Not sure whether this did any good but made me feel that I was being proactive!

Worth bearing in mind that I didn’t get a call but have received the text that alerts to the online tracking device which now reads “application approved” and awaiting printing…

I’ll keep everyone in the loop and I am thankful to have this good news although no chickens counted yet…

[bd1981]

@tayls123

Thanks for your message – it is actually very reassuring to have people in the same boat even if we are still waiting – I think at this stage we are quite early on and lower down the list.

Can I ask if you used the escalated service email or the specific office? I seem to have had the Liverpool office one bounced back but had a confirmation email back from the escalated team.

I thought applying at the end of April would be adequate time and I know we should have waited to book a holiday – just trusted in the system which I know works, it just makes people feel anxious!

KR

B ☺️

[bd1981]

Many thanks for all the replies.

My son and daughters passports are at the Liverpool office and as I have two weeks to go I emailed the escalatedservive@hmpo.gov.uk

Just FYI I submitted 21/4
Application recieved 26/4
Documents received 27/5

My applications for both kids have been stuck at the documents received stage since the 27/5 update.

If anyone has the Liverpool office email I’d love that. I was given

LiverpoolUpgradeTeam@hmpo.co.uk can anyone confirm if this is correct?

Thanks and I thought i was in good time but am now worried that my 7.5k dream holiday is going down the pan. Am left a bit more heartened by the fact I only registered for the escalation on Saturday and it’s only Monday and I flyb on the 13th.

Fingers crossed for everyone on here.

B

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