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This is ridiculous , I applied for my daughters on 3rd March and by 31st march still no progress so like you advised to do a fast track and take a withdrawal letter with me to the appointment (Monday 4th). The agent there tried to say they couldn’t help but I told them I was advised to do this (had to write a statement). She then agreed to process it and the fast track passport arrived 9 days later (today) – although I did have to ring daily to chase it as the Durham office only withdrew the original application Monday morning!
For anyone interested, I have put the fast track application reference into TNT and it says delivery date of tomorrow. I was advised the passport was printed this morning on the phone .
So I had been calling basically everyday as the application still hadn’t been withdrawn by Saturday (5 days after fast track appointment although I was never told to send a letter of withdrawal before I went to the appointment I took it with me). I called yesterday to be told fast track application had been accepted, called again today and told passport printed. Just used my fast track reference in TNT and it says due for delivery tomorrow (which is 9 days after the original fast track appointment).
I have to say I don’t believe this would have happened without me calling everyday since Wednesday to ask for the original application to be withdrawn (on Friday night someone from the call centre sent an urgent message across and Saturday a manager called too).
I nearly got turned away at the fast track appointment until I told them I was advised to come by the advice line (which I was) , and had to write a statement of what they had told me- I don’t think they would have accepted my application otherwise.Thanks might ring them and find out – I know TNT tends to be used for standard applications. Yes I know my fast track for my daughter is 8 days in and still not arrived yet and supposed to be 7 day service.
I know it’s silly! My friend sent for her sons passport the same day I sent my daughters off and his arrived yesterday! Makes no sense the order they do them in
Thank you, I did ring this number and they were the people that have said they can’t contact Durham except via email . I just don’t understand how customer service cannot speak to the Durham office directly for urgent matters. He told me the application can’t be withdrawn until an examiner picks it up which could be weeks- yet I’ve paid for a 7 day fast track which was already 2 days ago
That’s ridiculous ! When I got there they said they don’t usually allow this to be done when an application already in place, but she then whipped out a pre filled form for me to sign stating I wish the application at Durham to be withdrawn – so I am confused if this is not ever done, why do they have a form ready for people to sign!? And why did they let me put my application through but not your husband. No one seems to know what they’re doing ..
Does anyone have a phone number for the Durham office? I’m trying to get an original application withdrawn so that the fast track can start to be processed. Apparently the call centre has no number for Durham but I don’t believe this!!
