[BenjyLFC10]

we’ve been waiting since 12th March, processing since 13th April and many calls to be lied to, emails, complaint forms and MP involved, finally got a call from them yesterday (not upgrade as 3 weeks away still) been approved, there was a system clitch with photo and put it sideways their end! It could have been MP
or the multiple complaint forms and survey i done yesterday morning for my partner putting all comments in caps, saying “shambolic, diabolical and liars” lol 🙏🏼

[BenjyLFC10]

you may be lucky that goes quicker now we were waiting since 12th March and just been approved and gonna print after hassling, anyone can upgrade if within 2 weeks of flight,
most people get down to offices in final week if no joy 👌🏻

[BenjyLFC10]

handy email addresses and numbers so don’t have to scroll thru 🙂

[BenjyLFC10]

good news altho not such when waiting since early March 😱

[BenjyLFC10]

none of them can do that or say why fails 😳

[BenjyLFC10]

similar to ours, applied 12th March, processing since 13th April, no reply to emails or urgent call backs, spoke to progress team saturday and said with examiner but don’t believe that lol said would have to pay for upgrade when comes to it too, told her where to go 🤣👌🏻

[BenjyLFC10]

ours sons was submitted 12th March with my partners renewal and name change, his came back (after submitting new photo too) month or so ago whereas hers been at processing for last month so 9 weeks total 🙄

[BenjyLFC10]

2 weeks is lucky then, really seems us old
people have been forgotten about, maybe everyone going down there has stopped them processing ones already in system 😱😤

[BenjyLFC10]

not really, waiting from mid March 😤

[BenjyLFC10]

anyone from March is just forgotten about now, we’ve called so many times and have urgent call backs but not even assigned to anyone, we have just over 4 weeks until honeymoon 😱

[BenjyLFC10]

why are new ones getting done before ours from early March, seems unfair!

[BenjyLFC10]

yep it’s awful, we almost been 10 weeks now and still processing, have 2 urgent call backs in, it’s our honeymoon in under 5 weeks (fly 2 days after wedding on a saturday 😳) jubilee week before also 😱

[BenjyLFC10]

seems best to go to local office week before fly and they will help, also do upgrade by email 2 weeks before, Peterborough have been amazing i’ve heard and get there early 😱

[BenjyLFC10]

sorry got it bit wrong! (change to relevant office)
DurhamUpgradeTeam@hmpo.gov.uk

[BenjyLFC10]

it should be “whatever office” upgradeteam@gov.uk, progress team number i’ve also seen 0300 105 0850

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