[Bhur]

Hi, this thread is proving really useful. We’re due to travel on Saturday and are missing a passport for one child – all were submitted in May (9.5 weeks before travel), 2 came straight away, one hit a glitch in the system and appears to have been resubmitted. PO accept the glitch is their fault and for 4 weeks we have called them daily to try to resolve. At 14 days before we upgraded to fast track. It took a week for a call back to enable us to confirm travel and we still haven’t had a call back to pay, despite calling the helpline every day (more than once most days). Current plan is to spend the day on their case again. Have emailed Liverpool (where the passport is supposed to be) and plan to call but only have the general number (the customer services number on another thread here didn’t work). Then plan to go to the London office tomorrow, 48hrs before, with all the paper documents. Does anyone know if you can go to your local office. Is there any way of getting up to date information – no-one can even tell us the status of the passport and its progress?

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