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I have a similar time-frame: submitted child’s renewal on 9th April, documents received via Royal Mail 12th April, acknowledged 19th April. Yesterday I contacted them via the general enquiry form on the. HMPO website. May be a coincidence, but received a message today saying the passport is approved. May be worth you doing that if you haven’t already?
Just seen on another site that Hemel is just a sorting office abs they forward on applications/documents! Does anyone know where the passports applications are sent onto from Hemel, or how you find out which passport office is handling the application?
CAMcC, I posted child’s old passport to Hemel on 11th April. It was signed for on 12th April, but did not show receipt on system until 19th April.
Thanks Unhappyflyer. Looks like it takes just over 5 weeks to move from ‘received documents’ to ‘approval’ then, and that’s assuming no rejections along the way!
Are the passport applications and documents, forwarded on from Hemel to another passport office? I was unaware there was an office in Hemel until I had to post the required documents.
Has anybody had any passports approved from Hemel recently? If so, what was the timeline please? I submitted a child’s passport renewal (online) 11th April and it’s still stuck on ‘documents received’.
