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Difficult to tell whether its from when the submissions was made or from when they say they’ve received your passport.
We’ve renewed 2 recently and been using this forum as a guide – I can tell you that the the time for the first was 22 days from them acknowledging receipt of the old passport – and the site indicated this exact amount of days. The second renewal is due to be delivered tomorrow. (TNT tracking says they have it and a schedule is in place). The site states just under 24 days, The PO received the passport on 21st Sept so will be 22 days tomorrow. The application was made on 14th so that’s 27 days.
I would assume then its more like from receipt of old passport
And – I think it counts 7 days per week, not working days
