My daughter in law lost her passport submitted online 22 March. All ID verified by 28 March been in processing since 28 March! 8 weeks. Rang on Friday 13 April said not waiting for anything would get a call back which she did on Tuesday 17TH to apologise and asked when she due to Travel – 30 May!! Today 23 May and nothing has changed – still processing – sadly it looks like she won’t be coming on holiday with me, my husband, her partner and daughter next Monday which is a postponed holiday due to Covid which had to be used by 31 May- such a shame and appears PO are drowning!