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Application sent (online) 20 Aug
Old Passport sent 20 Aug
Passport recieved 26 Aug (!!)
Application approved, Printed and Sent 17 SeptIt is very stressful, mainly because you feel totally out of control of the situation. The most galling thing is not being able to communicate directly with the office that has your passport, just some mediator. All I can offer is what I said before, make yourself a pain in the butt, and it didn’t come naturally to me either, though my missus might disagree.
As for the ‘Webchat’ it is NEVER open, just more BS from a Govt Dept. Twitter Q&A days are good, but they’re few and far between sessions.
Best of LUCK
Hi welshclairy, I tried to upgrade by phone, Twitter and email didn’t get anywhere. However don’t give up, out of the blue on Friday I recieved a notification that my passort was approved, being printed and sent out!! On my HMPO tracking page there’s no mention of ‘Being processed’ just straight from ‘Old passport recieved’ to the completion.
When I mentioned your point about the 3 weeks wording to a customer advisor I got blanked, and when I mentioned that when you google ‘Renew Passport’ it takes you straight to the renewal forms and misses the ‘It could take ten weeks’ notice page, apprently that was my error???What I did was make myself a pain in the butt last week phoning at least once every day and emailing & twitter every day, I don’t know for certain whether it worked but my passport should arrive next week (if TNT don’t lose it) so I’m happy as I travel on Friday.
Good Luck
Hi Chinstroker….. No they don’t want the likes of us ‘The Customer’ to contact them direct that would be far too helpful. They wouldn’t let me upgrade either because it’s already in the ‘System’ they said, it just reeks of Sir Humphrey Appleby (I apologise if you’re too young to remember this character from TV).
Good luck again
Good luck Chinstroker, hope you get it all sorted. Wish I could give you some tips, but I think you’ve done about all you can. I don’t think the PP Office comunication ‘system’ is there to help us, but just deflect the flak from the local PP Offices.
PS What office did you have to send the PP to? (I live close to Newport but had to send mine to Glasgow, so that hasn’t helped!)
I visited the HM Passorts Office Official site and was going to put in for a quicky renewal. But after reading on there that I should only use that service if ‘You need a passport in the next three weeks’ I went with the standard option. I also consulted this website and it said that the average turnaround was below 20 days for a renewal and I sent off my old passport after filling online application. I live 15 miles from Newport, but I had to send my old passport to Glasgow, what is the sense in that? On the passport tracking system they claim it took 6 days to get there, where it has sat for three weeks with no action. I’m due to travel in two weeks HELP. Niether twitter DM or phoning the ‘Helpline’ has done any good, and the webchat is NEVER open! I am about at the end of my tether.
Has ANYONE got a direct phone No for the Glasgow office?
I agree……. This website, from my viewpoint is misleading at the very least. A simple renewal is now into it’s 5th week, and when I phoned the ‘Helpline’ they informed me it was still not in the ‘being processed’ stage. I travel in 2 weeks time and I don’t have any confidence in the Passport office delivering beforehand. I asked if I could have my old passport back so I can go to Newport for a quick fix and I was told that I had to write (a letter) in person to the office that has my passport and request that it be returned. I’m not sure if the passport system realises that it’s 2021, but a letter, really??
Lastly….. I live 15 miles from Newport, but my passport is being processed in Glasgow, so where’s the eco logic there??
