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I’d find out which tnt your docs are coming from and go get them? Better than re arranging flights? We were told we categorically couldnt do that…but narrowed it down to which depot it was coming from through a phone call to TNT, and just turned up at the respective depot. They handed our passport over just like that!
Give them a call and check, but was fold the existing one could be cancelled (but no refund given) and the new fastrack wpuld superceed it. The main thing is you still have the passport…and that is in your favour. We didnt as we sent it straight away… therefore you can do a 1 wk fasttrack, we could ONLY do that once we had the passport back in hand, which would have taken up to 2 weeks to get back out the system. Seen others take your route and be successful. Believe me we would have snapped your hand off to be in your position!
To be fair we were told to cancel our holiday qnd absolutely no chamce we’d get ours in time. Although technically true, we flew out the date we planned. However, we were told no chance of even being the same week.
The repeat calls felt like we were doing something but in all honestly really didn’t help (other than them ‘tagging’ our date of travel).
Only way we got things sped up was as soon as tnt had a tracking number we badgered them.
The hmpo really didn’t expedite anything at all.
You can do a 1 week for your sons …and id probably do that if you have the passport in hand. I wouldn’t send it, cos once you do its 1-2 weeks to get it back if you want to fastrack. Personal opinion would be save yourself the stress, book a 1 wk fast track for your son asap and dont send off the passport.
After an absolute ordeal this last week, we are heading on holiday now. We missed our flight this morning, but have booked a later flight so lost about 12 hours of our holiday. The passport office were frankly a disgrace in their cm service, and we ONLY have our passport by breaking the ‘rules’ to go and find which tnt depot had it and beg them for it (though told this depot do not offer collection). Tnt were in this case the heros, and although limited in their options to help us did more than HMPO. I will put a more in depth overview on once I’m settled on Cyprus! £400 worse off for the flights and taxi other end – should charge it back to HMPO.
Had we not have done our own donkey work we’d still not have our passport today!!
As it stands we have had the application approved earlier today, sent to print but no further update since 11am. I am just holding on to the possibility that it will be confirmed as printed and approved and come tomorrow… otherwise as soon as tnt have it I’m going to try and get it from them.
Yeah… bizarre we are waiting on news from TNT now. Said it went to print this morn. As soon as I hear its with TNT I’ll get on to them to see if we can get it from their hub if nothing else… otherwise we may still have to get a later flight out 😬
Ours has just been approved – told its been printed too, but no way to avoid it going to tnt…this is the bit that i do not get. They know we’re desperate amd when we travel…how could anyone not allow us to pick it up so its in hand.
Yeah travel 7am weds, so if not in hand Tues then no good for us. The guy on the no at Liverpool said if it wasn’t approved today then no chance for Tuesday delivery. Hopefully hes wrong and a miracle does happen, but can’t see it.
Having called them again, our app still hasn’t been seen by an examiner from Docs received 1st Sept. We have tried everything now, so feels like game over in our case. So frustrating that even with plenty of time we could recouped the situation – plus we were willing to pay a handsome fee to expedite things. I wouldn’t mind if the contacts with people were stong, understanding (even human) ones….but seems no flex or warmth when talking to people generally. This is holidays & memories people are missing out on, not a lost parcel!!
I fully expect the estimated times to carry on north for todays update – surely more like 25-30 days for kids renewals
