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Hello Claloub
I fly on 17th so hopefully won’t be much longer for me to get my call. Can I ask which office your upgrade is being dealt with? As mine is with Durham
Thanks jade, I fly on 17th so I probs will get a call Thursday/Friday then as I don’t think they work weekends
Hello Mums,
You can’t have two applications ongoing, as you have said you have already applied online you wouldn’t be able to go to the appointment as to upgrade this you would need to have emailed the upgrade address after calling them to advise them you wanted to update your current application.
As if you upgrade like this their is no need to attend an appointment as long as they have received the documents.
Hello anyone who has received a call regarding their passport upgrade today, could you tell me when you travel so I know how long to expect or what day I should get a call? Thanks
Hello Claloub
You do need to ring HMPO as well as send the email because they request a call back for you from the upgrade team as well as request you to send the evidence of travel to the correct office.
I made the mistake at first by sending email without calling. Also they will confirm which office you need to send to, because my application was originally at Newport but turns out it was then sent to Durham.
Hello people who received calls today.
When are yous travelling? And which office called you? Thanks
The Newport number is 01633285419, I got through in about 5 mins and it doesn’t cut you off after a certain time like the main number
Hello all,
I travel on the 17th May.
I called earlier to organise and upgrade and the guy told me I should expect a call back today or at the latest by the end of tomorrow. Weather this happens though is another question.
I didn’t contact them on the main number though, I contacted on the Newport office number
