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mine was printed at 10:20am on 1 April 2022, its now appeared on the TNT website (no email or text received so I don’t know when exactly it appeared but I have been checking every 3-4 hours since 1/4/22). Delivery was scheduled for 7/4/22, I have rescheduled for tomorrow 6/4/22 – lets see what happens!
he needs two photos – one signed and one not signed.
when he comes away from the appointment – he should be given a reference number – cherish that!
that’s terrible @Sarah12345, but glad its now moving forward. I genuinely believe better communication from HMPO would speed up almost all applications – so much of their time must be spent dealing with people ringing up to chase applications – none of which would be needed if they proactively made contact
DadT. Thank you so much for such a helpful post, and I’m glad you now have it sorted. I wish you and your family a safe trip and lots of fun memories!
I would strongly recommend the fast track process. Considering I’m sat at home this weekend being sent videos from rest of family who are having fun in Spain – if I had my time again I would have paid extra for a bit of certainty. The passport office is a shambles. You might get lucky and get yours back in your time frames but I promise you the alternative is not worth the stress
Just check but I’m sure children can do fast track but not one day premium
DadT – but how do you know what depot to go to? Does it leave the printing warehouse and go straight to the nearest TNT depot to your home address? Or does it move through a number of depot like Amazon to task a local driver?
Ring 0300 133 1973 tomorrow and ask to speak to someone from the customer service mgmt team. It’s a long wait (just under 2 hours), but the people on this number seem a bit more experienced.
I had a similar situation, original application online went to Durham, fast track in person in London. Whenever I have called they had not been able to locate my fast track application which worried me, in hindsight I don’t think they even registered it despite taking payment. When I got through to the number above I explained that as I had now paid for the fast track service I wanted this to override my original application. They were having none of it. I could tell the call handler was lying as she was contradicting herself and claiming my withdrawal letter would not be accepted until they could verify it???? Despite me handing in a copy in person with my FT appointment!!!. I offered to email another copy and she said I couldn’t do this as it had to be a wet signature. Immediately after the call I printed two new withdrawal letters addressed to both the London and Durham offices and drove to the post office spending more money to send special delivery next day. By the time I’d got home (about an hour after the call ) my original application moved to approved (30/3/22). Now I’m worried they will get my withdrawal letter tomorrow having just approved it and take it out of processing.
I called again and was told they would just ignore my withdrawal letter when it arrives. I’m now not so sure.
I missed my flights today. Gutted as it’s cost me a fortune in lost flight cost (the cost to move dates and pay the increased fare plus admin fee was extortionate) , airport parking, Airbnb, car hire and other costs where I could only get partial or no refund. Costs are now at £1449. All week I’ve been in a rage about it. Now I just have to think about the bigger picture and how lucky I am to even be able to travel.The only other thing to try would be to use web chat the minute it opens in the morning. If I log in bang on 8:00 it says lines are closed. 08:01 there will be a pause but you will get through (do not refresh screen once you have filled in form)just wait for an ‘agent’ to connect. 08:05 and you’ll start getting there “web chat is busy” message which lasts all day. You still have 14 days. Don’t give up – the surge for Easter holidays will be dropping off now so there is still hope 🙂
Both times I contacted the customer service mgmt team I had to wait nearly 2 hours, but they seem to be able to answer more questions than the normal call handlers. You could also try the web chat at 08:01bin the morning or around this time
Madsmead – don’t worry, i suspect they will contact you – I doubt they will cancel both without confirming first. I would speak to the customer service management team ( different to progress team), I was a little rude which I do feel guilty about, but then it as a result of that I had movement on my case for the first time in 5 weeks
