Just to give people some hope..I applied for my passport renewal at the end of March and up until today it was still processing. I was told to contact the passport office 14 days before I travel (which I did) they then advised me that they had notified the upgrade team of my travel date and I had to send over an email to that team with all my travel info etc. and I would receive a call (although they are dealing in date order and I could be waiting until 48hrs before I travel) I travel on the 8th June and received my phone call this afternoon to say my passport was ready for collection and I have arranged to pick up on Monday morning! They are working through them so stay positive!