[connor2597]

URGENT PLEASE HELP

My flight is on the 5th 13:50
Application submitted 20th April
I applied for an Upgrade last Saturday
Received the acknowledgment email
I’ve contacted my local mp and the reply says they’re going to inquire for me

I’ve not received any call backs I’m waiting urgently to process this payment for the upgrade

Can I turn up today at the London office and expect any help if it’s the 2nd and my flight is on the 5th (my reasoning is because the 3rd being a Sunday and a non business day the 48 hour period would start on Saturday?

[connor2597]

I was able to send the email at half 8 maybe 9pm Saturday contacted by 9:30am today told me everything was above board and payment was just next then transferred and shut down and palmed another 48 hours, Durham is handling my claim, i live in Essex though and do not drive

It’s a joke

[connor2597]

Also why is there different rates for upgrades people have been offered ones for the price of £102

While the operator who contacted me this morning told me it would cost me £63

What is the criteria for setting the upgrade prices my application hasn’t even been 10 weeks?

[connor2597]

1 person I got put through to, asked about an upgrade told me that I couldn’t upgrade as I was still more than 14 days from travel and had to call back Monday and from then I could begin to apply for an upgrade ( already I knew something was wrong because I called up the Saturday just go meaning I had 10 days left until I fly ) he hung up the call and told me there was nothing more to be done.

I then proceeded to call up again and received a very professional friendly lady that was more than willing to offer me the right to upgrade and began to transfer me to the next line to initiate the phone then cut off mid transfer

I called up again, I got put through to a man with a very thick Indian accent it was very hard to communicate with him and he did not seem to be aware of anything 100% reading from a script he said he was going to transfer me to the relevant department and he transferred me to the wrong department,

I then called up again and was put through to an woman who acknowledged my request and gave me the relevant information and what email to contact

Received the confirmation email and sent my own off waited 48 hours and well my previous post shows how that went down, not to mention this all went down while I was in the middle of shift at work (I work 55 hours a week in a kitchen in a restaurant and I don’t have Spare time off to myself that isn’t at night it’s caused me so much stress

[connor2597]

Just had my upgrade call, after being put through 5 different operators, giving false information, cut off multiple times I was finally able to send off my upgrade email on Saturday, after waiting 48 hours was contacted promptly by someone this morning very professional confirmed everything for me told me all was left was to be transferred for payment after being put on hold for an hour a half I got put through to someone who had no idea who I was told me I couldn’t make a payment because I haven’t applied for an upgrade? And told me someone from processing would call me back in 48 hours, im soo confused I’ve received the acknowledgment of upgrade email, sent the required email with sufficient evidence been contacted 48 hours later by them but the person after completely shut me down and cut me off I don’t understand what I’m doing wrong my flights on the 5th it’s a digital application if they don’t upgrade me within 6 days can I turn up 48 hours beforehand and get a passport upgrade in person? My application has been processing then back to identiy details received mid April im 8 and a half weeks into my application. Sorry for the hassle guys but the stress is unreal I spent the majority of Friday and Saturday trying to get through to someone with no success so I had to spend 6 hours on hold and getting palmed around

[connor2597]

We was being processed from 12th April but back to identity details received, if we miss out our holiday we both stand to lose 4k

[connor2597]

[connor2597]

Same boat here, applied for a lost renewal and a first adult passport for my brother the same day I applied, Our flights are due on the 5th July, is there any point paying to upgrade when it seems to pointless and people are still forced to turn up to the centre where the application is being processed 48prior to flights

Second question how am I to find out what centre is handling my applications? Good luck to everyone it’s a lot of stress

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