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Just had a check and our application finally moved from Documents received to Being processed.
5 weeks after they received our documents. 5 WEEKS!!such a bad management and training to those agents. I’ve only email twice so far as I saw somewhere saying stop sending the same emails to blockage the systems. I guess I will have to emails more and hope one of them get seen
Are they not only giving upgrade for those with flight booking in the next 14 days?
we are in the same boat and we need to have the supporting documents back by 25th as well as my husband’s passport in them. I’m sick of being told “in 48 hours””in 2 working days”I spoke to someone on twitter and she said she went to her local office and bagged them to help. And they sent an email to the peterborough customer service but said couldn’t guarantee anything. and she rearrange her hotel booking losing £500 and then got a call in the after saying her passport can be collected the next day.
Praying for everyone of us get a call today!!!!!!!!!
are these upgrade team working??? One whole day and 6-7 passport offices, they can only managed like under 5 upgrade requests????
I haven’t seen any from Peterborough office eitherI called last week and I was told that I could email the upgrade team for my daughter’s first application.
The normal 1 week fast track can be use for renewals and first child passport, and the upgrade service is to upgrade your current standard application to the fast track service. So I don’t know why the upgrade service can’t be use for first child passport.No luck with us today except received a “we’ve got your documents” text which is extant the same as 3 weeks ago. Called the advice line and then was cut off while waiting to speak to the progress team. Forwarded my original email to the upgrade team and got the auto reply saying they will contact in 2 business days.
Absolute a terrible management and I doubt how many people are working in those office and what is taking so long for them to check and approve one application. Oh and stick to their words.I hope the documents received text means they got our flight booking information or something.
I called and the agent said the application is still with Peterborough office. She said she will pass me onto the process team because I emailed more than 24 hrs ago, but then it was just cut off in 1 minute…
I forwarded my original email to the upgrade team and got the auto reply this time. Will wait for the rest of the day and email again if nothing happens.I just thought maybe our application has been moved to another office that why I got the documents recieved text today
I did put capital letters but I’ve not received any auto reply nor failed deliver notification.
Will forward my original email to them again.Same here. Was going to call again today but seems like it won’t help at all.
I got a text an hour ago saying they have recievd my documents. WHat???? Our application status hasn’t changed since 28 Mar Documents received. Not even in process yet.
This is so stressful@rhianjl
Was your application at your local office when your requesting for the upgrade? Or your application was with other office but your local office took over and did the upgrade?Anyone emailed Peterborough office? I didn’t received any auto reply and not failed delivering notification as well. Just want to double checked the email address
PeterboroughUpgradeTeam@hmpo.gov.uk
is it right?@Rhianjl
Happy for you! yes I would pay anything just to get the passport before our flight!
May I ask when is your flight?
We are leaving on the 26th and I sent the email for upgrade on Tuesday but heard nothing so far.
We also need the supporting documents back as well before the holiday….frustrated
