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@pclem0003 ⬆️
I would contact your MP again. Mine had a staff member go to the Home Office Passport Hub and deal with it on my behalf. I could not believe how proactive they were. I had my daughter’s passport in my hand 48 hours after emailing my MP. She replied telling me what a shambles the whole set up was. She is SNP though and probably hates the Tories 😂😂. Good thing I didn’t mention how I vote! Email your MP again and tell him/her to get their finger out. They are elected officials there to serve you.
No. Mine was apparently processed in Durham but printed in Glasgow, I live in Glasgow btw. The whole thing is a complete shambles.
Just to give some people hope. We applied for my daughters’ passports on 30th March. We got one back in three weeks but there was an issue with the other one that nobody could explain. It appeared to be stuck in processing. We shared the same stress of endless phone calls to the helpline only to be cut off etc. When you do get to speak to someone they are completely useless. They are clearly working from home and have no access to the application. They tell you someone from the progress team will call you within 72 hours. They don’t and the cycle begins again. The gut wrenching feeling of being in limbo and not being able to speak to someone is very stressful.
We emailed the Glasgow upgrade team within 2/52 of travel. Got an automated response. Fair enough. Gave it a week and emailed them again on Monday. Got another response from them, looked automated but it did note our travel date which gave us optimism that it had at least been looked at. Got to Wednesday and thinking there were only 2 working days left before travel I emailed my MP. Unbelievably proactive on my behalf! She cc’d in a staff member who visited the Home Office Passport Hub and did whatever they do. This morning I got a phone call to say passport ready at 14:00 at Glasgow office. Big shout out to Lisa Cameron MP ( I’ll let her off being snp today!!). I now have the passport, the MP has chocolates.
Good luck to everyone. My advice is definitely seek other routes than the helpline. They are 100% useless and it is unbelievable they are being paid as civil servants. They are half wits trained to fob you off.
