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Received my first British Passport back on 3 May, but still waiting for my Supporting documents – had a call from HMPO yesterday who said “they’re probably in a pile waiting to be sent” – they have 2 x passports and a naturalisation document – is anyone else in the same boat? The webchat told me they’ve been marked as “sent” but they can’t provide me with a tracking number, despite having paid for one.
So beyond frustrated at the lack of care and attention to my foreign documents.
I’m still waiting on my supporting documents – I received my first British passport back at the start of May – don’t hold your breath – who knows what they’ve done with my other documents… calling them they’ve said they sent them – which they haven’t (no tracking number) – i think they’re sitting in a huge mailroom probably somewhere at the bottom of the pile.
Absolutely disgusting isn’t it? I feel as though it should be quite obvious they should not be requesting original documents which are obviously quite sensitive and important to us and then taking no care whatsoever. I also emailed TNT and they have nothing under my name. My British passport was delivered by DHL.
How long ago did you receive your British?
I too am awaiting two foreign passports and my naturalisation certificate. I’ve received my British Passport (sent on 3th May) after my application on 26th March. I paid the extra for secure delivery and the lady I called (actually ended up with the same lady twice somehow) has said that my supporting documents were sent on the 30th April – but yet no tracking number?
I tried to use my PEX number on the TNT website (10 digits) but it says to me “You’ve entered an invalid shipment number. A TNT shipment number has eight or nine digits.” – did you have to remove a number for it to work? On the customer reference number it says “We didn’t find any matches for customer reference”.
I am so upset that they seem to care so little about our passports.
