Hi Everyone,
After a long 2 and a half months looks like the new passport is on it’s way.
I’m a Brit living in the US, so everything was done from overseas. The first mistake I made was sending my old passport Registered mail through United States Postal service.
Application submitted: April 23rd
Application received: April 23rd
Documents received: June 12th
Application Processing: June 15th
Application Approved: July 8th
Passport Printed And Sent: July 9th
I spent multiple times on the phone which didn’t do a lot. I made a lot more headway filling out the form as the day after I sent two messages it was approved.
Good luck and thanks to everyone for there updates.