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Do you have the email address Marand? I have been given so many different email addresses, telephone numbers and conflicting bits of information that its just delayed the whole thing closer and closer to the time of my flight to the point where I am not even sure if they can help me anymore.
What an absolute mess.
I applied on the 26th of April, sent my documents the same day, payment for the renewal was also taken on the same day. I had confirmation on the tracker that they had received my documents on the 10th of May. I have since been calling the line every day trying to get help in expediting my application as I am due to fly and start a new job on the 24th of May. I have been told various conflicting things from different customer support advisors, given incorrect email addresses to send information to and have been chasing this around every hour since.
They now say the last update they can see on my application is that it was received on the 13th of May and has no documents attached to the case. I honestly do not know what to do as I am not only going to lose out on travel expenses but also a job and my residency meaning I am totally stranded. Does anyone have any email addresses or telephone numbers that I can try?
If your calling up press 8 as your first option before you are read out the options, then listen to what you are read out then press 3, that is for general enquiries. Takes around 3-5 minutes but you should get someone. Like I said though with my experiences, they seem to be new hires who may not have access or know what they are doing at the moment. I have been given conflicting information but finally got through to someone who assured me it was just the way the system works and the 13th means my information is waiting for an examiner. Fingers crossed and hopefully I hear from the upgrade team soon.
Hi guys,
I applied for my passport on the 26th of April and sent documents the same day, the online tracker says these were received on the 10th of May, however after talking on the phone this morning trying to get my application expedited and also being requested a call back from the upgrade team, the people on the customer support line have given conflicting information on what is going on with my application. One said that my application was only submitted on the 13th of May, one said my documents have been received and looked at on that date with no further updates and the other said she was unable to see my application at all. It seems no one can give me a straight forward answer on whats going on and what stage I am. I have a job that I am due to start on the 2nd of June and really need to get this sorted. Does anyone have a contact number directly for the Peterborough office or anyone who can help me with this?
