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This is the timeline for First passport(naturalisation) -originally in Liverpool then London now Durham
Submitted 11 March 2022
Docs received 29 March 2022 (signed for on 14 March)
Application being Processed 29 April 2022All in all pretty shambolic – I understand the issue is with the scanning of documents onto the system (outsourced to Sopra Steria) my documents despite being signed for on 13 March 2022 were not scanned until 18 April 2022 – a 5 week delay!
Despite being promised call backs / ability to expedite due to departure date (TODAY 6 MAY 2022) – heard absolutely nothing.
Local MP has been helpful in pushing an expected date of issue but nothing forthcoming other than moving from Liverpool to London then Durham who have more bandwidth (allegedly)
Have moved flights to 20 May 2022 (beyond the 10 weeks a passport should be issued) but given latest average from approved to printed and received is 10 days not looking hopeful.
Nothing appears to be dealt with chronologically despite what you may hear – I have friends (same status) who applied weeks later and have received a passport within 6 weeks.
Afternoon All,
Agreed the whole process is a total shambles with absolutely no ownership.
My wife applied for a first passport on 11 March 2022 (latest processing times sat at 5 weeks)-tracker updated on 29 March 2022 as documents received.In the interim did the usual chasers by phone and was told by the progress team it had just been approved on 15th April 2022 and was waiting to go to print.
Informed a few days later NOT APPROVED when I chased for an update – in the interim travel had been booked given the apparent good news.
Lost count the number of times I’ve chased for an update – it was only after I contacted my local MP (who emailed the Home Office)on 28th April 2022 that tracker changed to being processed.
Passport has since moved from Liverpool to London and is now in Durham! Promised it would be expedited via the upgrade service – heard absolutely nothing – with travel due on 6 May I have no faith whatsoever of it arriving. Friends of my wife in exactly the same situation have applied weeks later and received a passport
Time for a new Home Secretary – current incumbent is clueless.
