Was told mine was printed on the 18th, no update and so many phone calls was told I would get an urgent call back on the 24th within 48 hours, updated on the 26th saying passport printed ? Rang again Saturday and told I was in a queue for call back , rang yesterday complaint after 72hrs and no call back, I was told it was collected yesterday, rang TNT and they told me they don’t collect on a Sunday !!! My blood is boiling, if you you just get an honest answer out of someone… Been trying to ring passport people again no can’t get through, due on holiday Friday 1st …