[Deanc]

Fingers crossed you can pick up your passport soon and have a fantastic holiday.

In regards to queuing up, and hoping it doesn’t come to that, but i want to be prepared, do you know if i would i need to take the applicant? In this case, my 5 year old son, or just rock up with my PEX reference number, proof of holiday etc?

[Deanc]

Hi All,

I submitted my son’s renewal passport which as submitted on line on the 19th April. Same month they rec’d the documents. Still no sign of the passport, and we fly on our family holiday on the 31st July. I’ve followed the guidance on line to email expeditedservice@hmpo.gov.uk with the reference, name and proof we are flying. It states they will get back to us within 48 hours… however, we are way passed the 48 hours, so i rang 0300 222 0000 this morning and the operator told me they will get back to me, but they have a lot to get through, and quite frank full wasn’t helpful at all! So am I just meant to wait until the 31st in the hope it comes or not or lose our money and our family holiday? Spoke with the traveller operator, and to move the holiday we would have to pay 100% of the holiday… so another £5k…..!!!

Does anyone have any advice what my next steps should be? i can keep ringing that number each day, but they couldn’t give me any info, apart from asking if i had expedited it!

Thanks in advance
Stressed parent!

• This reply was modified 2 years, 3 months ago by Deanc.

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