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My Daughters 1st child passport is being a nightmare they have managed to destroy me mentally, applied 22nd April identity details received same day documents received 5th May.
We were getting bombarded with need to confirm identity with different solutions from different call agents even call back agents. (When they did call). 1 call back agent suggested we contact our friend to proveide identity confirmation again on 1/6 another call back a day later said to get someone else we were advised it’s ok to do so as the email will just cancel out the previous one. Also to send a paper form with covering letter explaining why it was sent. After following advice from call back agents online application is now crashed nobody can do anything with it. They received my paper part 10 form on 5 June and recently told me that they received the paper part on 23 June and 10 weeks start from then. I can guess our Lang awaited family holiday is now lost. (2nd August) the agent I spoke to yesterday seemed to enjoy giving this information stating there can be no expidite as I had been misinformed all along. Nor would I be able to Upgrade. I am currently at 12 weeks as online but only 2 weeks in their eyes. Gutted
