[dt1901]

So to update, we phoned TNT last Monday to be told that as the passport was marked as dispatched after 4pm it would have missed the courier and therefore it had no prospect of coming that day.
My wife and daughter flew at 6.30am on the Tuesday and the passport, after 6 weeks, landed at 8.40am. Incredibly frustrating that after all that time it came down to such fine margins.
What adds to frustration is a friend was in same location at same time and realised early August that their childs passport expired and submitted it and then phoned everyday to push it along due to their urgent need and had it back in 2 weeks!! Whether that actually made any difference or they were just lucky I don’t know, however it tells me that the system is all over the place. The wait should be consistent for all applicants.

They returned home yesterday and we have now booked to all go in October, so just over 7 weeks.

[dt1901]

Thanks. We had a further update to say it’s been sent. My wife’s father/kids grandfather lives there and she’s not seen him in 20 months. Whilst I’m gutted to miss a family holiday I’ll be even more so if my son misses it by a day and has to stay back with me.

Really hoping it comes by Monday now.

[dt1901]

Hi, I’ve finally had an update about 2pm today that our apication after over 4 weeks has moved from processing to approved.

Anyone had recent experience of how long from that it takes to actually receive it? Reason being, my wife and daughter fly Tuesday morning and ideally my son would go with them, but they are making us sweat by leaving it to bitter end! My chance has gone as I’m back in work next week.

[dt1901]

That’s the system my wife’s followed but also mine last September. Maybe they can’t use that for children’s passports due to extra safeguarding checks that must be made as I’ve not heard of any adults in this position.

That would make a great deal more sense.

[dt1901]

There’s definitely significant anomalies between offices based on last few posts. We submitted 5 weeks ago today and been processing 3 weeks tomorrow. My wife’s (submitted same time) has been back 2.5 weeks now.

[dt1901]

Well there seem to be plenty of inconsistencies regarding timings so I am not convinced it’ll flow quite like that. Office location appears to be a big factor, which I find bizarre as these days geography isn’t important. I am surprised that applications waiting aren’t just sat on a centralised portal and they are picked off in submission date order by the next available agent regardless of where they are sat. Whilst my docs went to Glasgow they and my application are scanned onto the system so anyone, anywhere can process it.

Yes, we are very much eyes on October half term now sadly.

[dt1901]

Suzianne- funnily enough, our docs were confirmed as received on 14th July then on 28th July we had a further e-mail to say docs received again, then our status turned to processing, whilst at the same time my wife’s went straight to application processed, passport printing, passport sent, all in 4 hours on same day. We just assumed my sons would follow suit and be with us comfortably by now!

I don’t know what i’ll do with myself when I no longer have this application status to check and refresh all day long!!!

[dt1901]

Thanks, Nigel, I am sure they are working hard I just find the inconsistency baffling. My wifes and sons sent same time and hers has been back here 2 weeks now.

Our timeline is this-

12th july- application submitted
12th july- ask someone to verify
12th july- verified
14th July – doc received
28th July- application processing

This is at Glasgow. Looking at the above there’s consistency in that it was 2 weeks between docs received and processing. We have bow been processing for 16 days. We are due to fly tomorrow, though have a credit note on flights so nothing actually booked. I have to be back in work by 25th August, so if it comes by 18th/19th August we can still get some sort of trip, however, my hopes are fading!

[dt1901]

Hi, we are in the same position, desperate to fly to see my wifes father who lives in Lanzarote who we havent seen for 20 months. We have already postponed by two weeks and now due to fly on 13th August.

We submitted an application on 12th July for my son and wife. Docs and everything marked as received on both on 14th July. Over the course of 28th July my sons updated to be processed. My wifes however bypassed that to application completed then a few hours later to being posted and received the next day. Nearly 2 weeks on again and my sons is unchanged.

I could almost rationalise matters if my wifes was also still outstanding (hers went to peterborough and his to glasgow), I just cannot understand the time lapse on standard renewals. I would have thought that the passport agency must have the ability to have electronic applications dealt with at any office and can turn the tap on and off to ensure that all offices are working to an even flow. It seems bizarre that one can be turned around in 14 days and another get nowhere in 28 days.

Hope is beginning to fade now and it maybe my wife and daughter go for a long weekend towards the end of our holiday period.

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