[EJ2]

I applied for my passport 21st April, have passed the ten week mark, and fly 22nd July. I was told it was expedited wednesday last week and still haven’t heard anything helpful. I called on friday to see if there had been any movement, and I was told that it was approved and sent for printing on the 4th July, It was only the 1st July. I just wish they would give you a decent time scale. I’m having the added problem of being hard of hearing and having to use the BT text relay service, who have been amazing, but the passport office staff have been terrible. I was told people like me shouldn’t call the helpline for “normal” people and that I should hang up and dial the text relay number on their website. She didn’t even know that that was exactly what I had done and the text relay service just connect to the same number, I type, and they speak and so on. They have been calling me now for the last 3 weeks, but despite requesting it from the start, don’t dial with the relay prefix (this connects to relay then me and they type what is being said by the caller, I type back and they speak it). I’m so fustrated as I think this could all have been sorted weeks ago, if I wasn’t constantly trying to call to get through to whoever has called me. I’m honestly worried I won’t get the passport in time. Its been sent to the Liverpool office apparently. Does anyone have any experience of how long it took once it had been expedited?

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