[emaildrose]

I’m afraid we didn’t have any luck. We turned up but were told they couldn’t help us until 48 hours before we fly and that we would need an appointment so we had to go back home empty handed. We had some good news though – someone rang us last night at 8pm, took payment and booked us in to collect our passport at 10am on Wednesday. The phone call was a few hours after we contacted our MP by email to ask him to intervene – I’m not sure if this was purely by chance but I would recommend contacting them in case.

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