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0300 105 0850 That’s the number I used hours on hold unless you call first thing in the morn! Think it’s the customer service management a bit more helpful that the normal line but still no one gives any real answers!
I had lost all hope had been in tears all week this morning 8.40 they called and went to approved by 10 and now I’m collecting so once they are working on your application it can be fast! Just make sure you’ve emailed the correct upgrade team and email again nearer the time so your at the top of the emails! I think they are just prioritising travel date but I’m glad I got the call today and not Friday!
I’ve been following this post and I’ve been contacted today by Durham upgrade after weeks of waiting! Fly on Saturday emailed the team multiple times as was unsure they were getting my emails.. rang daily even though it was useless. Every agent had a different response but it all came down to waiting and luckily they did call and didn’t charge me I’m currently on route to collect my passport from the nearest printing office! Won’t believe it until it’s in hand!
