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Yeah we logged a call to speak processing team and 10 days later we get a call back although it’s when my partner was in a meeting lol not the so called 72 hours they advise! So we have had to log another call! The whole process is very badly run!! We applied 27th Jan for holiday 10th May and still waiting, still 7 weeks to go but no further and no one will tell me why,
It’s so stressful
Sent my sons passport application online on 27Th Jan, birth certificate sent shortly after and marked as received by the office on 8th February, then identity details for my son were confirmed 10th February!
Then nothing since
I have phoned god knows how many times and no one can advise you what the delay is regarding, left a callback 8th March and it took until today, 18th March for them to respond!!! They tell us that the hold is due to my partner (sons dad) having his middle name on my sons birth certificate but not having his middle name on his own passport is the delay, like really? For god sake, so god knows how long now until we have another update
