Hi I’m having similar issues!
I sent my passport to Durham office on 11th April. RM tracking said it had been signed for by durham on 12th April.
The passport office sent me a text today saying I still need to send off my old passport but according to Royal Mail theyve signed for it already
im feeling pretty stressed and anxious and can’t even ring up to talk to anyone or use the web chat as they say it’s too busy
im meant to fly on 7th july
has anyone else had this problem of receiving a text?
please help someone!