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The address I emailed was DurhamUpgradeTeam@hmpo.gov.uk
I think you replace “Durham” with the relevant passport office and it should work.
I tracked my application as it got closer to the 10 week mark to be told it was with an examiner. I waited a further week just to be told it “was being processed” not sure if that is the same thing or had gone back a step. I emailed the escalated services team and never got a response so I then emailed the Durham Upgrade Team who called me at the weekend and told me my passport would be with me today by Royal mail special delivery.
However I haven’t received my passport today but I did get the following text:
You should receive your new passport within a few working days. We’ll send your supporting documents separately.
So I’m not sure if this means it has been dispatched or just approved but I’m hoping it’s a good sign something is happening!
Thats good news then – thanks for the info. 👍
Thats good news then – thanks for the info. 👍
Although I haven’t received my passport today like they said, I have now received a text message saying
“You should receive your new passport within a few working days. We’ll send your supporting documents separately.”
I think this sounds promising- has anyone else had this text before? Hoping it’s not just a standard courtesy text they send when you reach 10 weeks !!
Thanks @upsidedown I will definitely try this because got nowhere with upgrade team and escalated service team. Upgrade team called me at the weekend and apparently my passport will be with me today….still waiting and had no txt message updates other than the original one saying they’d received my application so chances of passport turning up today are slim to none I would say!
Did you get yours by emailing the expedited services email?
That’s the only one left for me to try. Already tried escalated service email and upgrade team email email so last chance saloon for me now…
I agree with everything you’ve said. I’ve only had one txt at the beginning of May to say they’d received my application and nothing since. This is despite the Durham office calling at the weekend to say they were processing them after I came off the phone and that apparently they should be with me today…not holding out any hope whatsoever
I’ve since been told the Royal mail strikes are now off – phew!!! What day is yours supposed to be arriving?
Let me know what your tracking says if you get a response. Just been made aware of royal mail strikes this week too apparently? 😣
It was a paper application so don’t have access to the online tracking unfortunately. Think I have to fill in a webform and wait for an email response for tracking. If I don’t receive today then I’ll try the webform to see if I’m any further forward
I understand where she’s coming from!! Hopefully I’m wrong and they follow through with what they said and they turn up tomorrow and hopefully yours on Wednesday. Has anyone else had theirs sent by Royal Mail special delivery- do you usually get a tracking number or does it just turn up?
Fingers crossed for you, let me know on Wednesday if you receive or not. 🤞
I had exactly the same phone call from Durham office saying that they would be approved “today” which was Saturday and arriving by special delivery Tuesday (tomorrow). However I’ve had no text message updates to say it’s been approved never mind printed so I’m very sceptical it will arrive tomorrow but we’ll see….
From what I’m told no-one has received their passport without the updates first so I’m not getting my hopes up.
Let me know if you have any text message updates and if you get yours on Wednesday- good luck 👍
Yes thought as much, so doubt I’ll receive anything without the updates. Will have to try the expedited email
Did you get the text message updates to say approved and printed etc.? I got a phone call from Durham saying they were going to approve it “today” which was 2 days ago and still no text so I’m guessing they haven’t done it….not surprised really after reading everyones experience on here.
