[Estival]

Is there a difference between EscalatedService@hmpo.gov.uk and ExpeditedService@hmpo.gov.uk or do they end up at the same place?

Thanks

[Estival]

@upsidedown

Thanks for info. Sounds like you’ve had it worse from what you’ve said. It’s 10 weeks since sent but it will be 10 weeks end of next week when I got the text message. We don’t have any travel booked yet though cos was waiting for passports. We are wanting to go away in school holidays but didn’t want to book and risk in it in case they didn’t come in time. Will they not expedite it without proof of travel?

[Estival]

@upsidedown

Do you have an email for upgrade team or any other for Durham? I didn’t get a response from expedite team but think it’s cos even though it’s 10 weeks since I posted it, it’s not quite 10 weeks since I got the text message saying they’d received it. Thanks

[Estival]

@ks18 Oh that’s good then. For some reason I thought waiting to be examined meant it was still at the processing stage. Let’s hope it’s not too much longer for us both then

[Estival]

@ks18 Mine is also with an examiner. Is that good? I wasn’t sure if this was further along then “being processed” or whether it was the same thing? 🤔

[Estival]

Do you have an email address for Durham? Tried the general expedite email but got no response. Thanks

[Estival]

@upsidedown @ks18

Yes think mine is also on the same desk. It’s so unfair how they’re processing more current applications instead of dealing with them in date order. I’m hearing stories of people who applied only 2 weeks ago who have already got them back!

[Estival]

Mine is stuck at Durham too awaiting examination. Did you get an email address for Durham? I’ve just got expeditedservice@hmpo.gov.uk and never got a response from them.

By the way is awaiting examination better than “in processing” or is it the same thing?

[Estival]

Thanks for confirming, thought that might be the case.

[Estival]

COLANDJO73 Yes all my documents were sent with the postal application but it was nearly 2 weeks after I sent it that I received the text message to say they’d received it. I’m guessing the 10 weeks starts from the text message knowing my luck 😏

[Estival]

That’s what I was thinking. Mines at durham too, looks like I have another week to go then if I base it off the text message 😏

[Estival]

@Upsidedown

Thanks for this, will try that. Mine was a postal application posted just over 10 weeks ago and I got this text message a week and a half later:

We’ve received your passport application. Please allow 10 weeks for it be processed. Do not call for updates; we’ll contact you if more information is needed.

Does the 10 weeks start from when I posted it or when they sent me the text message?

[Estival]

Does “awaiting examination” mean it has progressed further than “in processing” or is it the same thing?

[Estival]

@ks18 mine is stuck at Durham too. 10 weeks this week. Just had email saying waiting to be examined. Like you we have got annual leave pencilled in but cos we haven’t actually got flights booked then it looks like we get overlooked. So disappointing cos I don’t know how we can get prioritised without anything prebooked even though we’ve hot the 10 week mark. I feel your frustration. Let me know if you have any joy with expedite email.

[Estival]

What happens if you hit 10 weeks but you have no travel booked – do they just do nothing??? This isn’t fair if this is the case as we are wanting to book travel but told not to until we get passports then you get penalised for doing as you’re told!!!

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