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I’m renewing my old passport at the Durham office. My previous passport was a child one so this is going to be my first adult passport. it has been stuck on documents received for a while now is that normal? and does the passport renewal process start when it says documents received.

Documents received 12:15pm on 20 September 2021
Application received 7:28pm on 13 September 2021
Application submitted 7:28pm on 13 September 2021

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