I submitted my online application on the 10th Jan 2021, sent my old passport on the same day to the Liverpool office, but as off yet (18th Jan 2021), still not received acknowledgment that my old passport has been received. How long before i can consider it lost in the post.
On the same day i sent my mums, but that went to Peterborough office, hers has been processed and received new passport. Starting to panic a little