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Final update since my last 6 days ago.
With my wife’s renewal being turned around within a week by Glasgow but no response from Durham whatsoever on mine I requested a call back and spoke to HMPO on Tuesday 7th July. The message then was “responses vary by office and you will hear.”
However the very next day things moved rapidly and full timeline has been:
New Blue passport received 13th July
Passport printed and sent 10:11pm on 8 July 2020
Application approved 9:57am on 8 July 2020
Documents received 9:02am on 8 July 2020
Application received 9:19pm on 28 June 2020 (signed for on 29th June)
Application submitted 9:19pm on 28 June 2020So a call / callback may work as I have seen other similar reports on here
Good luck all
Update to my post of 4th July:
Durham still yet to acknowledge receipt of my old passport yet my wife’s new (Blue) one has just arrived in the past 10 minutes (processed by Glasgow), a turnaround of 10 days!
My wife has had text at every stage this week. I’ve had none 🙁
We booked a long haul holiday last November for this coming November / December and the destination requires six months passport validity at the end our stay. We were unable to submit renewals until we knew for sure an earlier trip scheduled for June / July had been cancelled.
So our experience so far:
2 X renewals submitted online Sunday 28th June
2 X old passports posted 29th June (mine to Durham and my wife’s to Glasgow)
Both were signed for before 09:00 at the respective offices the following morning.
Since then, my wife’s has been acknowledged, approved and confirmed as posted back, whereas Durham have yet to acknowledge receipt of my old passport!Strange to have such a discrepancy. I see from these boards that many have waited far longer so I am not unduly concerned yet.
