[flyyngonthe4theeek]

When you call customer service tell them you want to talk to progress

[flyyngonthe4theeek]

@ amber9514 that bullshit they can print it anywhere that’s what I’m talking about getting the correct information my app was dealt with in Glasgow the upgrade women said they just send it to your local passport office to be printed

[flyyngonthe4theeek]

Hi guys

I’m on my way to passport office to Collect my passport after a long wait but a series of phone calls, emails and complaints gets your voice heard. I would speak to no one but progress team as the customer service team half of them don’t have a clue and literally improvising. Shocking really, I’m due to fly today and collecting my passport today so don’t give up hope till the fat lady sings.

Good luck!

[flyyngonthe4theeek]

I’m on my way to pick my new passport up now I was dealt with by the Glasgow team but boy was that a horrible ride but plenty emails, complaints and phone calls gets your heard. Make sure what the customer service team are telling you the correct information you can only know that by speaking to someone else. I wouldn’t even bother with no one but progress team. Good luck guys!

[flyyngonthe4theeek]

Is anyone getting the email of Acknowledgement of Upgrade request does that mean anything?

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