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Thanks @fingers crossed enjoy your holiday, keep you fingers and toes crossed for us. Got an email response yesterday saying someone will call within 48hrs so everything crossed for that although 48 hrs takes me to the weekend so not sure how that works!
Way you go @fingerscrossed so happy for you and makes me feel a little more positive, please keep them crossed for me, living in hope that ours arrive on time. 🤞
Way you go @fingerscrossed so happy for you and makes me feel a little more positive, please keep them crossed for me, living in hope that ours arrive on time. 🤞
Hello has anyone had any luck with upgrade service today, I called and was advised to wait a few more days as it had been a bank holiday. Think I will try calling again tomorrow. Did wonder if it’s worth trying to send another email. Hope Aimeejoy got her passport and that finger crossed is progressing.
Fingers crossed have you still not heard anything! Was hoping you did today for you and for all of us other there waiting.
I would try ringing the general help line and ask then to check they have been received. Also ask what to do next.
Thank you Ritabix hopefully you are right, I don’t have any finger nails left and it didn’t help that I am tech phobic and forgot to attach my proof of flight departure so had to send a second email an hour later, hope passport service won’t hold that against me!,,
Finally got through on phone lines this afternoon and Durham sent an automatic acknowledgement of our email received, saying they will be in contact in due course.
Any suggestion I keep calling the general number go into the queue system, the message says call waiting time is 10 or 15 minutes I wait for that time then it say sorry due to high call volume they cannot answer my call and cut me off! I have been trying since 9am anyone been able to get through?
