Rubbish isn’t it! I was calling prospectively/theoretically if you see what I mean as I haven’t put in for an upgrade yet, so you might get better info conatcting the upgrade team directly! Let me know if you hear anything! 🙂
Thanks so much! x Just spoke to someone on the phone and they said you can’t upgrade if you’ve lost your passport (which I have!) but I’m not sure she knew what she was talking about! Anyone else heard the same? x
Hello! What a shame! Wish I had more info but haven’t put in for an upgrade yet I hope this gets sorted for you! Where could I find the email address? Virtual hugs back 🙂