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214 days and counting for a standard overseas child’s renewal. I’ve been calling every week after 4 months. It’s still is standard ID checks. No one has contracted the counter signatory. Helpline not helpful in any way. No idea if they need anything from me. No idea when or if they will issue a passport. Daughters passport expires in 7 days. We are still overseas. Utterly frustrating.
214 days and counting for a standard child renewal. I call them every week. No updates. I complain, they tell me everything is in accordance with policy and procedures.
My daughters overseas application for a renewal was submitted mid February. It has taken them 4 1/2 months to request a birth certificate. Something that is specifically not required for a renewal and something they already have from her first passport application. Still no word on where my application stands. I complained. Their response came back saying everything is being done “in accordance with policy and procedures.“ They obviously believe 5 months delay is perfectly normal. The helpline provides zero information on status. I have only heard that “standard ID checks are in progress”. No idea if or when the passport will be issued. This is not the level of service I would expect of the British government.
