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LondonBen did they mention if they would be open over the Jubilee Bank holiday Thursday and Friday next week? I received an email requesting to send evidence to London Upgrade Team which I did, today I received an email from LondonUpgradeTeam telling me they have noted I need my passport by 4th June but on the phone they said the 2 passports are in Liverpool.
I don’t know whether to wait till Monday then start blasting emails and phone calls everywhere or wait for the call from them. Last resort I think I’ll be down there Tuesday and Wednesday just incase they are closed over the bank holiday.
Chat is terrible and are the people on the phone, how can you not be able to provide opening hours!
Hi MaryLondon, my wife just got back from the London office. They won’t let you inside unless you flight is within 48 hours although they did let my wife go in and our flight is 4th June.
They do have a general enquiries queue but again this is usually just for those within 48 hours of travel.
It is a little bit like a mad house in there apparently, I’ve heard good things about Peterborough.
Regarding Upgrade I would advise first speaking to Progress Team where they send you an email confirming which Office you need send your evidence to along with other info such as applicaiton number (this has to be done within 48 hours from when you receive the first email from Progress Team. You then receive a seperate email from the Upgrade Team from the office confirming of the date you travel. If you have just received the second part I’m assuming this is all ok but I only got the second email once I spoke to Progress Team.
