[funkypeant26]

Here is my story it’s a long one but hope this helps someone:

First child passport applied 18th March.
Stick on processing since 13th April.
Date of Travel 10th June.
Contacted upgrade team 2 weeks before and application was over 10 weeks.No response at all.
Contacted MP who contacted them 12 days before travel.
8 days before travel application has been approved.
7 days before went to London office found out upgrade team is not looking into it and because it’s been approved I lost my chance to have printed at a local office and forced to wait for it to be delivered as on that day they sent it to central print.

Went to Peterborough the same day, little friendlier but same message with assurances that it will be delivered on time and given tnt number to chase.

48 hours before flight I go to Peterborough and that morning get tracking but delivery due on 10th which is too late.

Lady in office puts in a request to have reissued by Glasgow, pull the one back from tnt and print at Peterborough the same day. 4 hours later told I won’t get it that day as tnt haven’t confirmed they will return it back to HMpo. Contacted tnt they haven’t even collected it. Told to come back 24 hours before flight. That evening tnt changes delivery date to 9th June. Call them and they state delivery will happen after 10th. Gives option to collect on 9th depot.

This morning tnt informs me they pulled the passport from tnt. I now make the trek to Peterborough where Glasgow office calls to confirm tnt will return passport and Peterborough will print it today.

Just collected it at 4pm today.

[funkypeant26]

Here’s my experience hopefully this helps someone:

Applied for first child passport over 11 weeks ago. Reached out to upgrade service a week and half ago. MP has contacted to. Application stuck on process since 13th April. Only got approval 03 June. But no update on printing or dispatch. I travel 10th June.

Went to london office, early (4am). They will put signs up to dissuade you not queue ignore them. They will let people with appointments in first and then give you a form to fill in. So the impression I got from london is they are very frosty and cold. Regardless if your flight is today or tomorrow or 48 hours their response to nearly everyone we can’t do anything. Also found out that upgrade team hasn’t even looked at my request to Expediate the approval was done by the standard process. As mine went to central print it was considered “issued” and all I can do is wait for tnt to deliver and no option to collect and that even if I come back 24/48 hours before the flight they won’t do anything. People in london not only didn’t get their passports but those flying out that day lost their flights too.

In that same day I made the journey to Peterborough hopefully finding someone helpful there and they are a lot more receptive and attentive. Found out if my application hadn’t been approved by the standard process, Peterborough could have processed it, have it approved and printed on that day. However as mine has be sent to central print and “issued” all I can do is wait for delivery. They gave me tnt number with the hope if I call them Monday they can expediate my passport, which I don’t have a lot of faith in.

I did see somewhere in this form of people who had their application approved but not delivered and flying out within 48 hours going to Peterborough to get their passports. Will try again on Wednesday if there is no progress with delivery. Staff there did mention I’ve got time for it to arrive before 10th but I don’t have a lot of faith in the system.

[funkypeant26]

Applied for first child passport on 18th March and will be 11th week this Friday. Im travelling out on 10th June. No response from upgrade team and request was made 6 days ago. Got my MP involved but nothing still.

Im gonna wing it go Glasgow this Saturday all the way from london, getting desperate now.

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