[Gary42]

Find out from the passport office, which branch is dealing with your application (this is the Durham forum so id assume its that)

TNT will use the your application number as the tracking number, so try their website. It should ask for a number and your post code.

Then call TNT 0345 608 0640 and ask if you can collect it.

[Gary42]

Thanks for everyones help on here, new passport was delivered on Saturday which means we can fly out on Wednesday. We had pretty much given up hope. Overall its been a nightmare and so stressful. Here are our timelines for child renewal if helpful:

25th Feb – submitted via post office check n send
3rd March – application received
7th March – waiting for examination
24th March – application approved/gone to print
26th March – passport received

Calling the helpline can get really different results, so keep trying.

I would also suggest that if anyone gets a TNT tracking confirmation you can actually organise with them to collect it from their depot.

Good luck and thanks

[Gary42]

Ps has anyone got a contact number and/or email address for Durham?

[Gary42]

Hi there

Would be grateful for any you can give us.

We are going on holiday next week(30th march) and here are the timeless for application (child renewal)

25/02/22 post via post office check n send
03/03/22 application received
07/03/22 waiting for examiner

We are really freaking out as its so close (now 21/03) as of writing and told its with the durham office.

I would to know what our options are and any advice?

My daughters original passport was actually fine to use for this holiday by a couple of days but we didn’t want to risk and now feels stupid.

Im not sure if asking for the return of the passport would get actioned and sent back to us in time now?

Thanks
Gary

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