[GEMADC]

My son’s passport arrived yesterday, with two weeks to go so we can now look forward to it. My MP did email them and I messaged them often, whether that made a difference or not, I don’t know but I know they have been told to make sure people have their passports in time for travel.

Thank you for your help. It is good to know that other people are in the same boat and supportive.

I hope everyone gets theirs soon.

[GEMADC]

I’m so happy… it’s been approved on Friday. How long for printing and posting? Thank you.

[GEMADC]

Thank you for your help

[GEMADC]

I’ve had an email to say my son’s renewal is being dealt with at Liverpool now, despite sending the documents to Durham.

Then I’ve had another email as follows:-
We are sorry that it is taking longer than usual to process your application due to COVID-19. If we don’t need any further information to progress your application, you should receive your passport within 4 weeks.

I fly in 3 weeks so that is no good! I was getting replies on Twitter but now I’m not. I’ve provided proof of the holiday and other than waiting a week, until we are in the 2 week urgency period, I don’t know what else to do.

If they check the application and the photo is not good enough, are you able to send another urgently and them check it on the day or does the process start again?

I’m so worried. It certainly takes the excitement of going on holiday, away.

[GEMADC]

@jamesd1974 but some of the holidays booked before March were done before they had renewed their passport. I renewed the passport once I knew holidays could go ahead. I then found a holiday and booked it thinking there would be enough time for it to be back, particularly as it was just a renewal.
The government are wanting us to all start spending again, including on the travel industry so that needs to include dealing with passports.

So do I have no chance of it being escalated?

[GEMADC]

It took ages for them to say the documents were received but my worry is all the people that waited almost 4 weeks for the approval. I keep worrying about the photo not being good enough as it took tonnes of takes for my 6 year old to stop being silly. If the photo is rejected and you have to send another, do they check it straight away? I’ve felt sick ever since I heard of the delays and can’t think of anything else.

Application being processed
10:30am on 22 July 2020
Documents received
6:30pm on 16 July 2020
Application received
6:54pm on 2 July 2020
Identity details received
6:53pm on 2 July 2020
Email sent to person confirming your identity
9:57pm on 30 June 2020
Ask someone to confirm your identity
9:54pm on 30 June 2020
Application submitted
9:54pm on 30 June 2020

[GEMADC]

I’ve sent them proof of my holiday but they said they cannot provide any guarantees and they want to know when it was booked. Does it actually make a difference if you booked it recently?

[GEMADC]

@LisaH I’m on a similar timeline to you, with Durham too. Are they the slowest? I started on 30th June and they only changed the status to processing yesterday. I called the office and was basically told there is nothing they can do, there is no way to speed the examination process up. They’re literally being paid to tell you exactly what you can see on the website with no reassurance whatsoever. I’m now panicking if the photo was OK etc.
I’m tried the twitter option, joined twitter specifically to message them as others have but there’s been no response.

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