[Gemjamjar]

less than 48hrs until we fly and still no phone call. I’ve been on the phone all day trying to resolve and been told to wait for an urgent call back within 48-72hrs by which case we would have missed our flight.

I put in the upgrade request for my Sons passport on the 7th may and following the progressing teams advise resent a further 2 times and still nothing.
This is a replacement for a damaged passport as the courier delivered his first passport late and I was on the school run, as the courier posted it our lovely lab retrieved it the other side and has ripped open the envelop and pulled a page from the passport.

we were told to keep hold of all documents and the upgrade team would sort it all on the day.

Those who went to the passport office which have you found helpful, our nearest is London but are prepared to go anywhere as we are staying in a hotel tomorrow night so need it in hand tomorrow!!
any advise welcomed, our poor daughter is in bits as her first holiday might not be going ahead.

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