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I called the progress team at 8AM today, since we’re flying at 8.30PM tonight. The lady said that the upgrade request (which I made last Thursday) was logged by the upgrade team at 9.20PM on Friday night. She said that she would send another message to the upgrade team and emphasise the urgency, and ask that we could pick the passport up at Peterborough (the application was in Durham).
Amazingly, they called at about 12.30PM to say it was all sorted and we could pick up at 2PM. Hey presto, we have the passport! Also no additional charge for the upgrade. This was for a first UK adult passport after UK naturalisation.
So, don’t give up hope, it really is possible to get a last minute upgrade, but I guess you need to give them two full clear working days to log the upgrade and process it.
Passport printed 12:55pm on 16 May 2022
Application approved 12:26pm on 16 May 2022
Application being processed 11:14am on 16 May 2022
Documents received 9:16am on 25 April 2022
Application received 9:01pm on 10 April 2022
Identity details received 9:01pm on 10 April 2022
Email sent to person confirming your identity 4:04pm on 10 April 2022
Ask someone to confirm your identity 3:36pm on 10 April 2022
Application submitted 3:36pm on 10 April 2022Passport received today (pick up in person from Peterborough)
Passport printed 12:55pm on 16 May 2022
Application approved 12:26pm on 16 May 2022
Application being processed 11:14am on 16 May 2022
Documents received 9:16am on 25 April 2022
Application received 9:01pm on 10 April 2022
Identity details received 9:01pm on 10 April 2022
Email sent to person confirming your identity 4:04pm on 10 April 2022
Ask someone to confirm your identity 3:36pm on 10 April 2022
Application submitted 3:36pm on 10 April 2022Is the general recommendation that if nothing is happening on the supposed “upgrade” service that you should go to your closest passport office regardless?
For my Fiancee’s passport, I requested an upgrade on Thursday 12th since we are supposed to travel tomorrow night (Monday 16th).
I spent 3 hours and 40 minutes on the phone to the Passport Adviceline today: 1hr 20 to get the first answer, another 1h 40 waiting to get through to Progress Team, spent 5 minutes talking to “Stuart” who said that the upgrade request was registered but then gave me no other information – he was tapping away on his PC, then said “hello” and then just put me back on hold for 35 mins before I was disconnected.
We could go to Peterborough tomorrow morning if people think that would help, although the upgrade request is with the Durham Upgrade Team. I’m open to any suggestions!
